Refund Policy

Introduction

At HayNo, we strive to provide exceptional service and ensure customer satisfaction. This refund policy outlines the conditions and procedures for requesting refunds on our AI music video generation services.

Refund Eligibility

To be eligible for a refund, you must meet all of the following conditions:

Time Requirement: Request the refund within 7 days of your purchase

Project Usage Limit: Have created no more than 1 HayNo project using our service

Generation Limit: Have generated no more than 5 video clips and no more than 1 final export using our service

If you do not meet all criteria, refund requests may be declined at our discretion.

How to Request a Refund

To request a refund, please follow these steps:

Send your refund request to support@hayno.ai

Include your account email address in the request

Briefly explain the reason for your refund request

Refund Process

Review: We will review your refund request within 3 business days

Processing: If approved, the refund will be processed through your original payment method

Content Removal: Any projects, video clips, and exports created during this period will be removed from your account

Confirmation: You will receive a confirmation email once your request has been reviewed

Credit: Approved refunds will be credited back to your original payment method within 7-14 business days

Non-Refundable Services

The following are generally not eligible for refunds:

Subscriptions where more than 1 HayNo project has been created

Subscriptions where more than 5 video clips or more than 1 final export has been generated

Requests made after the 7-day window

Generated video clips or exported videos that have been downloaded or used commercially

Partial subscription periods (refunds are provided for the full subscription amount only)

Subscription Cancellation

Please note that:

Canceling your subscription will prevent future charges but does not automatically qualify you for a refund

You will retain access to HayNo until the end of your current billing period

Generated music and account data will be preserved according to our data retention policy

Disputes and Chargebacks

If you initiate a chargeback or dispute through your bank or payment provider without first contacting us, your account may be suspended pending resolution. We encourage you to reach out to our support team first to resolve any billing concerns.

Special Circumstances

In exceptional cases, we may consider refund requests that fall outside our standard policy. These decisions are made at our sole discretion and will be evaluated on a case-by-case basis.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. We will notify users of significant changes via:

Email notifications to active subscribers

Announcements on our platform

Updates to the "last modified" date at the top of this page

Contact Us

If you have any questions about this refund policy or need assistance with a refund request, please contact us:

Platform: HayNo.ai

Email: support@hayno.ai

Our support team is here to help ensure you have the best possible experience with HayNo.